Last Updated: 11/5/2025
Privacy Policy — Hearts & Hands
Welcome to Heart & Hands. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of personal information when you visit our site or make a purchase:
- Personal details: Name, email address, phone number, and postal address.
- Payment information: Collected securely via third-party payment processors (we do not store credit card details).
- Order details: Items purchased, delivery preferences, and notes you provide.
- Website usage data: IP address, browser type, and interactions with our website (via cookies or analytics tools).
How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Communicate with you about your purchase or inquiry.
- Improve our website and customer experience.
- Send updates, promotions, or newsletters (only if you’ve opted in).
- Meet legal and tax obligations.
Sharing Your Information
We respect your privacy we do not sell or trade your personal information.
We may share limited data only when necessary with:
- Service providers: e.g., payment gateways, delivery companies, and website hosting services.
- Legal authorities: if required by law or to protect our rights.
All third-party providers are required to handle your data securely and only for the purpose it was collected.
Cookies
Our website may use cookies to improve your browsing experience for example, to keep items in your cart or understand how visitors use our site.
You can choose to disable cookies through your browser settings, though some website features may not function properly without them.
Data Security
We take reasonable measures to protect your personal data from loss, misuse, or unauthorized access.
All transactions are processed through secure, encrypted connections (SSL).
Your Rights
You have the right to:
- Access, correct, or update your personal information.
- Request deletion of your data (subject to record-keeping laws).
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Heart & Hands
Email: [email protected]
Website: Hearts & Hands
Australia
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on our website with a new “Effective Date.”
