Last Updated: 11/5/2025
Welcome to Heart & Hands!
These Terms and Conditions govern your use of our website https://heartsandhands.hux9.org/ and your purchase of handmade baby items from us. By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Website.
General Information
Heart& Hands specialises in handmade baby items, crafted with care and attention to detail. Each product is unique and may vary slightly in color, shape, or size due to its handmade nature.
Eligibility
You must be at least 18 years old to make a purchase. By placing an order, you confirm that all information you provide is accurate and complete.
Products and Descriptions
We make every effort to display our products accurately, including colors, materials, and sizes. However, slight variations may occur due to the handmade process and screen display differences. We reserve the right to modify or discontinue products without prior notice.
Orders and Payments
- All orders are subject to availability and confirmation of payment.
- Prices are listed in AUD and include applicable taxes.
- Payment must be made in full at the time of purchase via our secure checkout.
- We reserve the right to refuse or cancel any order at our discretion.
Shipping and Delivery
- We ship anywhere in Australia
- Processing times vary typically 3-4 weeks before shipping.
- Delivery times depend on location and postal service efficiency.
- We are not responsible for delays caused by postal services, customs, or unforeseen circumstances.
Returns and Exchanges
Due to the handmade and personal nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. If you receive a damaged product, please contact us within 7 days of delivery with photos and order details. We will offer a replacement or refund at our discretion.
Safety Disclaimer
Our handmade baby items are designed with care, but they should always be used under adult supervision. We are not liable for any injuries, accidents, or damages resulting from misuse of our products. Inspect items regularly for wear and tear, especially teething toys, pacifier clips, or items with small parts.
Intellectual Property
All content on this Website including text, photos, logos, designs, and product descriptions is the property of Heart & Hands. You may not reproduce, distribute, or use any content without our written permission.
Limitation of Liability
To the fullest extent permitted by law, Heart & Hands shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Website or Products.
Privacy
Your personal information is collected and processed according to our [Privacy Policy link]. By using our Website, you consent to such processing.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Australia, Queensland. Any disputes will be resolved exclusively in the courts of Queensland.
Changes to Terms
We may update these Terms at any time. The updated version will be posted on our Website with a revised “Last Updated” date.
Contact Us
If you have any questions or concerns, please contact us at:
